Just Say No!!

Let's not call it saying no. Let's call it offering an alternate version of yes.

 

You've got more on your plate than you can possibly deal with, yet every time someone ask you to take on an additional responsbility you agree.  Consider this, you're not doing them or yourself any favors in the long run.  You work output could suffer if your too tired or unfocused to give your best.  Also, you're not helping them to help themselves, so they will continue to be dependent.

 

Here's how it's to change the outcome of these tricky and sticky situations.

First, express your understanding of and empathy for the other person's situation. You are tell them that you know their issue is important and you want to help.

 

"Bob, sounds like you have a very pressing matter on your hands.  I want to help you."

Next, state your situation. Explain what you have on your plate, what your working on, and your deadlines. This helps you justify why you can't drop everything to address their issue. Explain, if needbe, your priroties for the day.

 

"However, I'm working on a report for the VP of sales and I need to have it finished by 11am."  [Remember, the 11 am deadline may be self imposed.]

Then, suggest a different way to handle it; or a different time when you're available to assist. You could even refer the person to another person who is better equipped to assist. Consider directing them to a resourceswhere they can get the help they need.

 

"How about we talk today between 2 and 2:30pm?  I'll have time to devote to you then."

 

Or,

 

"Marie is the best person to assist with {Bob's issue}.  She's our resident expert on that subject.   If she can't help you then let me know and we'll find you another resource."