I had an epiphany about my business and personal life recently. I realized that I don't approach both with the same ferver. At this time of year, most of us connect with loved ones and see people we may not have seen in a while. It's a good time to remember some business principles that also apply out of the office.
1. Show patience and understanding. When I speak with clients I listen carefully and I'm empathetic. I look for ways that I can serve and assist them. At this time of year, in particiular, I may not always do that with relatives. Don't be rushed or anxious with loved ones this season.
2. Be consistent and commited. My clients get the best of me. I answer when they call. I respond quickly to emails. I make myself available to them and I look forward to doing so. It's important to be the same way in personal relationships.
3. Give them your time. I call my clients on a regular basis. I send articles I think they would be interested in reading. I keep up with and acknowledge their accomplishments. I've been know to drop by with cupcakes unexpectedly as well. My loved ones deserve this kind of treatment too and so do yours.
4. Value them. You probably already know the importance of your business partners, clients, customers, and peers. Most of us understand that these people are essential to our success. We most likely treat them with respect and consideration. We let them know they are special. For example, most of us have brought treats into the office to share with co-workers at one time or another. When was the last time you dropped off goodies to a neighbor, friend, or relative?
5. Apologize when something goes wrong. In business, we're likely to apologize to an unhappy customer. Even when we aren't completely at fault, we strive to make it right. We want conflicts resolved and problems solved in the workplace. That isn't always the approach outside of work however.
Is there a relationship that needs mending in your family? Are you willing to take the first step toward restoration? If so, the holiday season is a perfect time. It's a time of peace, joy, unity and love!
